Refund and Returns Policy

Learn about iagromarket’s refund and returns policy, designed to ensure a hassle-free experience for customers purchasing our products. Discover our commitment to customer satisfaction and the simple steps to initiate a return or request a refund.

Overview

At i agromarket, we strive to give our customers the greatest shopping experience possible. We understand that returns or refunds are occasionally necessary, and we have designed a clear and customer-focused Refund and Returns Policy to manage such instances. This policy only applies to agro-processed products purchased via our ecommerce site.

Eligibility for Returns and Refunds:

We offer returns and refunds for agro-processed products that meet the following conditions:

The product is damaged, defective, or expired upon delivery.
The product does not match the description or specifications provided on our platform.
The customer receives an incorrect item.
The customer experiences an allergic reaction due to the product.

Initiation of Return or Refund:

To initiate a return or request a refund, customers must follow these simple steps:

Contact our customer support team within 2days of receiving the product, providing relevant details and order information.
Our customer support team will guide you through the process and provide instructions on returning the product, including packaging and shipping details.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@iagromarket.com and send your item to: Km 8 Umaru Musa Yar’adua Expressway.

Return Shipping and Packaging:

Customers are responsible for returning the product in its original packaging, ensuring that it is securely packed to prevent any damage during transit. We recommend using a reputable shipping service with tracking capabilities to ensure the safe and timely return of the product. Shipping costs incurred for returning the item may be eligible for reimbursement, subject to our approval.

Evaluation and Refund Process:

Upon receiving the returned product, our team will thoroughly evaluate its condition and validate the reason for the return or refund request. If the return is approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please note that the refund processing time may vary depending on the payment provider and financial institution.

Exclusions and Exceptions:

Certain items may be exempted from our refund and returns policy due to their perishable nature or other applicable regulations. These include fresh produce, live plants, and customized or personalized products.

Customer Satisfaction Guaranteed:

At iagromarket, customer satisfaction is our top priority. We strive to address any concerns promptly and fairly. If you have any questions or require further assistance regarding our Refund and Returns Policy, our dedicated customer support team is always ready to assist you.